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Smart human handoff

Hand off to a human at exactly the right moment

When a conversation needs a person, your agent escalates with the full history, customer details, and an AI-suggested reply waiting for your team.

Smart human handoff

Full transcript

carried into every handoff

The problem

Customers hate repeating themselves, and agents hate inheriting a conversation with no context. Bad handoffs undo all the goodwill the AI just earned.

How Evoriqa solves it

Evoriqa hands off with the complete transcript and context, gives agents an AI copilot with suggested replies, canned responses, notes, SLAs, and CSAT, so people pick up exactly where the AI left off.

  • Full context and transcript on every handoff
  • Agent copilot with grounded, suggested replies
  • Canned replies, notes, SLAs, and CSAT built in
  • Claim, assign, and resolve from one inbox

Your AI agent

This is the third time my order is late. I want a refund.
I'm sorry about that. I'm bringing in a specialist right now who can sort the refund. They have your full order history.

Ready to smart human handoff?

Point Evoriqa at your website and help docs, and your agent starts answering questions, capturing leads and booking appointments across every channel. Free to start, no credit card.