Channels
One agent, every channel your customers use
Evoriqa runs one AI support agent across every channel your customers use — website chat, AI search, WhatsApp, voice, Instagram, Messenger, SMS, Slack and email. Connect each one in a few clicks from the dashboard, and every message lands in a single unified inbox with the same knowledge base and the same actions behind every reply, so an answer never changes with the channel it arrived on.
Every way in. One place to answer.
Connecting a channel is the easy half. What matters is that everything lands in the same inbox, with the same knowledge behind every reply.
- Every conversation badged with the channel it arrived on
- One knowledge base and one set of actions behind every channel
- Claim, reply and resolve from the same queue, whatever the source
- Replies go back out on the channel the customer used
- A health chip per channel, so a broken connection is visible early
- Turn the AI off on any single channel and keep it human-first
Frequently asked questions
Which channels does Evoriqa support?
Website chat, AI search, WhatsApp, voice, Instagram, Messenger, SMS, Slack and email. One agent covers every one of them — answering directly on chat and voice, and drafting on email for your team to send — and each conversation is badged with the channel it arrived on, so you always know where a customer reached you.
Do I have to build a separate bot for each channel?
No. You configure one agent — its knowledge, actions and escalation rules — and switch on the channels you want. Adding a channel adds it to the same agent and the same inbox; there is nothing to rebuild per channel.
Where do replies go?
Every reply goes back out on the channel the customer used, and every conversation lands in one unified inbox your team claims, answers and resolves from. A per-channel health chip flags a broken connection early.
Can I turn the AI off on a single channel?
Yes. You can keep the AI on for chat and search while a channel like voice or WhatsApp stays human-first — the toggle is per channel, so you roll automation out at your own pace.
Meet your customers on every channel
Point Evoriqa at your website and help docs, and your agent starts answering questions, capturing leads and booking appointments across every channel. Free to start, no credit card.