Speak every customer's language, instantly
Your agent detects the language a customer writes in and replies in that same language, no translation tools, no extra staff, no waiting for business hours.
Multilingual
answered in the language they wrote in
The problem
Global customers expect answers in their own language, right now. Hiring multilingual staff for every timezone is expensive, and after-hours questions just pile up until morning.
How Evoriqa solves it
Evoriqa reads the incoming message in whatever language it arrives and answers in kind, grounded in the same knowledge base, so every customer gets a grounded answer in seconds in their own language.
- Auto-detects the customer's language and replies in it
- Answers around the clock, across timezones
- One knowledge base powers every language
- Escalates to the right human when needed
Your AI agent
A multilingual chatbot that answers in the customer's language
A customer typing in Spanish at midnight doesn't want to wait for a bilingual staff member to start their shift, and a customer writing in French from a booking widget doesn't want to be told to switch to English first. Evoriqa's agent reads whatever language a message arrives in, works out what's being asked, and answers back in that same language — no dropdown to pick a language, no translation widget bolted on top, and no separate script maintained per market. It detects the language the customer writes in and answers in that language from the same knowledge base, so you maintain one set of content rather than one per market.
That matters most on channels where a global audience actually shows up. On WhatsApp, a channel already used cross-border by design, a hotel guest booking a stay from another country can ask about check-in times, breakfast hours or a late arrival in their own language, and get an answer that reads like it was written for them rather than machine-translated after the fact. A hotel with guests arriving from a dozen countries a week doesn't need a dozen versions of its FAQ page — it needs one agent that reads the question correctly regardless of the language it's asked in.
One knowledge base, every language
The agent doesn't hold a separate set of answers per language. It draws every reply from the same underlying content — the same policies, the same hours, the same room types and rates — and reasons over that content in whichever language the conversation happens to be in. Add a new page to the knowledge base once, in whichever language it was written, and every language the agent already understands can draw on it immediately; there's no translation queue standing between a policy change and the languages your customers actually use.
Language keeps its place at every stage. When a conversation needs to move to a person, the transcript that reaches your team carries the language it happened in, not a summary flattened into English, so nothing about tone or specific wording is lost between the AI and whoever picks the thread up next. A guest who asked in Italian is still an Italian conversation by the time a teammate reads it.
Answer in any language: frequently asked questions
Do I need to translate my knowledge base?
No. One knowledge base in the language you already write in powers every reply. The agent reads the customer's message in whatever language it arrives, finds the answer in your content and replies in that same language.
How does the agent pick the language?
It detects the language a customer writes in and replies in that same language. There is no language list to maintain and no translation tool to configure; the customer gets the same grounded answer a customer writing in your own language would.
What if a conversation in another language needs a human?
The agent escalates the same way it does in any language: the full transcript lands in your inbox for a person to pick up, so your team can see exactly what was asked and answered before they reply.
More problems we solve
Ready to answer in any language?
Point Evoriqa at your website and help docs, and your agent starts answering questions, capturing leads and booking appointments across every channel. Free to start, no credit card.