Stop answering the same question 100 times a day
Your AI agent handles the repetitive, low-value questions instantly, grounded in your own content, so your team only sees the conversations that actually need a person.
24/7
instant answers, no wait
The problem
Most support volume is the same handful of questions asked a thousand different ways: hours, pricing, shipping, password resets. Answering them by hand burns your team out and balloons costs as you grow.
How Evoriqa solves it
Evoriqa answers from your own knowledge with hybrid retrieval, says 'I don't know' instead of guessing, and only escalates when it genuinely needs to, measured on your real conversations.
- Repetitive questions resolved automatically, around the clock
- Grounded answers, traceable to their sources
- Knowledge-gap detection turns misses into new FAQs
- Every deflected chat tracked as hours and dollars saved
Your AI agent
Customer support automation without a scripted bot
A scripted bot is a decision tree wearing a chat bubble: it matches a handful of phrasings to a handful of canned replies, and the moment a customer asks something outside that script, it either loops back to a menu or hands the conversation off with nothing useful said. Evoriqa's agent works differently. It uses hybrid retrieval over your own content — combining keyword and semantic search so it isn't thrown off by a paraphrase or a typo — to find the passage that actually answers a question, then writes a reply grounded in what it found. There's no script to write and no tree of intents to maintain as your product changes.
The more important difference shows up when the content genuinely doesn't cover something. A scripted bot has no way to know it's guessing; it just returns whichever branch matched best, right or wrong. Evoriqa's agent is built to say "I don't know" instead of inventing an answer that sounds plausible, and to route that conversation to a person rather than leave a customer with confident-sounding misinformation. That single behavior is most of the difference between a bot customers tolerate and one they trust.
Every one of those "I don't know" moments is also information. Knowledge-gap detection logs the questions the agent couldn't answer and groups the repeated ones, turning a pattern of misses into a ready-made list of FAQs to add — so the content actually improves from watching real conversations, instead of guessing in advance what customers might ask.
What deflection looks like in the numbers
None of this is worth much without a way to see whether it's working, which is why every deflected conversation shows up as a number rather than a feeling. The deflection rate is the share of conversations the agent resolved without a human touching them at all — the clearest single measure of how much routine work it's actually carrying.
That number lives next to the ones that make it concrete: the analytics dashboard turns deflected conversations into agent hours saved and a dollar figure attached to them, alongside resolution rate and customer satisfaction, so a rising deflection rate isn't an abstract win — it's hours your team got back this month, on the same page as the leads and appointments the agent produced along the way.
Answer repetitive questions automatically: frequently asked questions
What kinds of questions does the agent answer on its own?
The repetitive ones: opening hours, pricing, shipping, returns, password resets and the other questions your team answers a hundred times a day. It answers from your own website, docs and FAQs with hybrid retrieval, keeps each answer traceable to its source, and says it does not know rather than guessing when your content has no answer.
What happens when a question needs a person?
The agent escalates only when it genuinely needs to. The conversation lands in your inbox with the full transcript and the customer's details, so your team picks up exactly where the agent stopped instead of asking the customer to repeat themselves.
How do I know what the agent is deflecting?
Your dashboard tracks every conversation the agent resolved without a person, along with the hours and cost that saved, and knowledge-gap detection lists the questions it could not answer so you can turn each miss into a new FAQ.
More problems we solve
Ready to answer repetitive questions automatically?
Point Evoriqa at your website and help docs, and your agent starts answering questions, capturing leads and booking appointments across every channel. Free to start, no credit card.