Feature

Human handoff with full context

AI handles the routine, but when a conversation needs a person it hands off cleanly, and your team works faster with an AI copilot at their side.

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What you get

Escalation with the full transcript attached
AI-suggested replies grounded in your knowledge, plus a handoff summary
Canned responses with /shortcuts, internal notes with @mentions, and assignment
Claim, resolve, and track CSAT from one inbox, with SLA chips on what is waiting
Attach files or images to a reply on web chat and email
Toast, chime, desktop and optional web-push alerts so nothing waits unseen
Live voice transcripts alongside chat

DocumentationEscalation and handoff docs

The rest of the platform

Developer-friendly platform

Signed webhooks push leads, conversations and knowledge events into your own systems on every plan. A versioned REST API with scoped keys is enabled on request.

A support desk inside your dashboard

Open a request without leaving the dashboard: threaded replies, attachments, email and in-app alerts. Business plans add live chat with our team.

Test before you ship

Try every answer in a sandbox playground, then run eval test-cases to score quality and catch regressions before a customer ever sees them.

Trained on your knowledge

Crawl a whole site, upload PDFs/DOCX, paste text, or add FAQs. Scheduled re-crawl keeps answers fresh as your content changes.

One bot, every channel

Website widget, WhatsApp, Messenger, Instagram, Slack, SMS, email, and phone, all flowing into a single unified inbox.

AI voice agent for phone calls

Answer inbound calls with the same knowledge as your chat agent. The caller speaks, the AI replies, and the full transcript lands in your unified inbox.

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See it working in your own agent

Point Evoriqa at your website and help docs, and your agent starts answering questions, capturing leads and booking appointments across every channel. Free to start, no credit card.

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