AI call center
An AI call center sized for a small business, not a contact center
Evoriqa is an AI call center for small businesses: an AI voice agent that answers your inbound calls day and night from your own website, docs and FAQs. It books appointments on your calendar, captures the caller’s name, number and reason, transfers calls by a rule you set, and logs every call as a transcript.
Free plan, no credit card. Ring your own line before you commit.
What an AI call center is
Searching for an AI call center covers a wide range of products. This is the small-business end of it.
In a large operation the phrase can mean a floor of software-assisted human agents. Here it means something narrower: an AI voice agent that takes the calls itself and calls in your team only when your rules say to. It is the same agent that powers the AI receptionist and the AI answering service, described by the job you are hiring it for.
- It is
- One AI voice agent on your business phone line, answering the calls that reach it, at any hour, in the language you configure for that line.
- It is not
- A hosted contact-center suite with agent seats, queue design, shift planning or a supervisor wall. If you need those, the section below says so.
- It runs on
- A Telnyx or Infobip number connected to Evoriqa. You forward your existing number to it, so callers keep dialing the one they know.
What it handles on an inbound call
Five jobs, from the same agent that answers your chat.
- Questions
- Answered from your website, docs and FAQs. When the content does not cover something, it says it does not know rather than inventing an answer.
- Bookings
- The caller is offered free slots on your connected Cal.com or Calendly calendar and leaves the call with an appointment, not a promise of a callback.
- Details
- Name, number and reason for calling are captured when the call needs a person later, so the callback starts with context.
- Transfers
- You write which calls go to a person and set the number they go to. A matching call is handed over with what the agent has gathered so far.
- Records
- Every call becomes a transcript in your dashboard inbox, next to your chat, WhatsApp and SMS conversations.
Setup is one voice channel: a connected number, the content the agent should answer from, and the transfer number. Each line speaks the one language you configure for it.
AI call center vs contact-center software
Two different things sold under similar names. Here is where each one is the right buy.
| Evoriqa AI call center | Contact-center software | |
|---|---|---|
| Who picks up | An AI voice agent, with a person taking the calls you route to them | Typically human agents in seats, working queues |
| Built for | A small business whose calls are mostly questions, bookings and messages | Typically a team whose call volume needs many people on the phone at once |
| Staffing tools | None. There is no rota to manage | Typically forecasting and shift scheduling for human agents |
| Call quality review | A transcript of every call to read | Typically scoring, live monitoring and coaching tools |
| Calling lists and campaigns | Not included | Typically offered, as dialers and campaign tools |
| Getting started | Connect a number, add your content, write the transfer rule | Typically design queues and routing, then license and train seats |
Scroll sideways for more columns
Contact-center software is the right purchase when you run queues with many human agents on the phones, need workforce management to staff them, score calls with a QA suite, or work from calling lists with a dialer. Those are capabilities of a platform built around people, and a voice agent does not replace them.
Evoriqa answers inbound calls; it does not place outbound calls.
If your calls are mostly questions, bookings and messages, and what you lack is someone to answer them, you are buying coverage rather than a floor of seats. That is the case an AI call center fits, and it costs a plan, not a team.
AI call center vs AI receptionist
The same product, named by two different searches.
People who search for an AI call center are usually deciding whether software can take over their phones. People who search for an AI receptionist are usually picturing the front desk. The agent is the same either way, on the same plan, so pick the page that matches the job. The AI receptionist page covers greeting, booking and routing as a front desk, and the AI answering service page covers the hours you are not there.
What an AI call center costs
One usage pool shared with chat, so size the plan by minutes.
A voice minute costs about 2,500 credits, whatever time the call arrives. As an illustration, 100 three-minute calls in a month is 300 voice minutes, about 750,000 credits. Chat draws on the same pool, and the figures below are what each plan funds if voice used all of it. The Telnyx or Infobip number you forward to is billed by that provider, on top.
- Free free
- 10 voice minutes / month
- Starter $29/mo
- 120 voice minutes / month
- Pro $99/mo
- ~520 voice minutes / month
- Business $399/mo
- ~2,100 voice minutes / month
When a month uses the allowance up, nothing breaks and the agent keeps capturing conversations for your team. A one-time top-up pack is priced at the same per-credit rate as the plan of the same size, and per-workspace spend caps hold usage to your budget. The pricing page has the full credit table.
Frequently asked questions
What is an AI call center?
For a small business, it is an AI voice agent that answers the calls coming into your phone line at any hour. It answers from your own content, books appointments, captures the caller's details, transfers the calls you decide should reach a person, and leaves a transcript of each one. It is not a full contact-center platform with human seats and queues.
What is an AI voice agent?
An AI voice agent is software that holds a spoken conversation on a phone call. Evoriqa's agent listens, answers in natural speech, stops when the caller talks over it and reads back a booking and an email address before saving them. It works from the same knowledge and actions as your chat agent.
Is an AI voice agent a good fit for a small business?
It suits a business whose calls are largely repeat questions, bookings and messages, and where the owner or a small team handles the rest. It is a poorer fit if your calls are long, unpredictable conversations that nearly always need a specialist. Start on the Free plan, ring your own line and judge it on real calls.
How do I connect my phone number?
Set up call forwarding with your carrier or phone system so your business line forwards to the Telnyx or Infobip number connected to Evoriqa. Callers keep dialing the number they know. That line is billed by Telnyx or Infobip, separately from your Evoriqa plan, and Evoriqa does not sell phone numbers.
When does a call go to a person?
When your rule says so. In the agent's instructions you describe the calls that should reach a human and set the number to transfer to, and the agent hands those over with the context it has gathered. Test what happens on your own line before you rely on it.
Which languages does an AI call center speak?
Each phone line speaks one configured language. If you serve callers in two languages, you connect a line for each. Chat, WhatsApp and SMS detect the customer's language automatically across 32 languages.
What does an AI call center cost?
Voice is included on every plan, including Free, and a voice minute costs about 2,500 credits. The plans fund 10, 120, about 520 and about 2,100 voice minutes a month if voice used the whole allowance. The Telnyx or Infobip line is a separate cost. The pricing page has the full table.
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