Feature

Outcomes, not vanity metrics

Prove support is working. The analytics dashboard turns conversations into the outcomes your boss cares about, and the hours and dollars you saved.

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What you get

Resolved by AI — the share of threads that never needed a person
CSAT scores with the verbatim comments beside them
Top questions, grouped into themes on demand
An unanswered-share health signal that flags a knowledge problem early
Average QA score from the live judge, with the low-score count beside it
Rolling 7, 30 and 90-day ranges, filtered by chatbot
Export to CSV or PDF, plus an opt-in weekly summary email

DocumentationAnalytics guide

The rest of the platform

Developer-friendly platform

Signed webhooks push leads, conversations and knowledge events into your own systems on every plan. A versioned REST API with scoped keys is enabled on request.

A support desk inside your dashboard

Open a request without leaving the dashboard: threaded replies, attachments, email and in-app alerts. Business plans add live chat with our team.

Test before you ship

Try every answer in a sandbox playground, then run eval test-cases to score quality and catch regressions before a customer ever sees them.

Trained on your knowledge

Crawl a whole site, upload PDFs/DOCX, paste text, or add FAQs. Scheduled re-crawl keeps answers fresh as your content changes.

One bot, every channel

Website widget, WhatsApp, Messenger, Instagram, Slack, SMS, email, and phone, all flowing into a single unified inbox.

AI voice agent for phone calls

Answer inbound calls with the same knowledge as your chat agent. The caller speaks, the AI replies, and the full transcript lands in your unified inbox.

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See it working in your own agent

Point Evoriqa at your website and help docs, and your agent starts answering questions, capturing leads and booking appointments across every channel. Free to start, no credit card.

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